IT Sales & Coordinator

About us

Top Legend Technologies Limited has provided IT services to small and medium-sized enterprises in Hong Kong since 2000. Our work covers IT consultation, on-site and remote support, IT security and endpoint protection software, custom-built systems, web design, domain registration, and web and cloud hosting.

This role is both outward-facing and coordinating. It suits someone who communicates clearly, keeps work organised, and has an interest in information technology.

What the role involves

• Stay in touch with existing clients and understand their day-to-day IT support needs, as well as any new work they may need.
• Handle new enquiries, learn about the client’s business and current IT setup, and help prepare proposals or service explanations.
• Coordinate the timing and preparation of engineer visits, remote support, installation or maintenance.
• Follow up parts, software, hosting or supplier arrangements, and keep the progress clearly recorded.
• Keep client records, quotation follow-up and paperwork after work is completed in good order.
• Visit a client’s premises when needed, and brief the internal team clearly afterwards.

What we are looking for

• A university degree in a related discipline.
• At least five years of relevant work experience.
• A sincere, proactive manner, and the ability to communicate well with clients and colleagues.
• Fluent Cantonese, and the ability to read and write Chinese and basic English.
• An interest in IT, and a willingness to learn our services, products and basic technical ideas, such as networks, email, security and cloud hosting.
• The ability to follow several pieces of work at once, stay organised, and reply promptly.
• Familiarity with common office software; experience keeping client records, or following up quotations or purchasing, is an advantage.
• Experience in IT products, business software, technical support, or business-to-business sales or client coordination is preferred.