When a PC fails or the network drops, and there is no in-house IT person, we can investigate remotely first and visit when the job requires it.
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These are situations clients often describe:
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We choose the approach that fits the problem:
Remote and on-site support are used together, not as a forced choice: many faults can be handled online first, and an engineer visits when that is the right next step. The on-site and remote pages explain each in more detail. If you need to plan data backup, see the Backup Strategies page: Cloud Backup uses iDrive and Microsoft OneDrive, and office backup uses a Synology NAS.
The exact scope is discussed and agreed with you first, and does not mean an unlimited number of visits.
Support can be arranged for a one-off need, or as ongoing monthly support. A one-off engagement is suited to an immediate issue; a monthly arrangement is a practical way to handle day-to-day maintenance. Regular checks and a service report can form part of ongoing support, as agreed. Scope and form are discussed with you first; we do not list package names or fees on this website.
We begin by understanding your situation, then determine whether remote or on-site support is the more appropriate first step. Support can be arranged as a one-off visit or a monthly retainer.
Please describe the issue by phone, WhatsApp or the enquiry form.
Many day-to-day faults can be investigated and fixed remotely, to limit downtime.
If remote work cannot resolve it, or the job has to be done in person, we arrange a visit or a regular on-site presence. One-off or monthly support is available.
After the work is done, we will explain what we found and what was done. For ongoing support, regular checks and a service report can also be arranged, as agreed.
Before any arrangement is made, please contact us to discuss your situation. We can review your current office IT environment and assess what may need attention. This initial discussion does not commit you to any service.
A new office, a relocation, or a rearrangement of desks often needs network cabling and equipment to be planned and installed. We can help assess and plan this as part of a consultation, and carry out the on-site installation when a visit is needed. Please tell us your timetable and current situation.
Outsourcing suits companies that do not have a full-time technician, or that are not planning to add an IT post in the office for now. We provide support according to what is actually needed, without you necessarily employing a full-time person. Each approach has situations it fits; please contact us to discuss your current arrangement first.
Yes. We mainly serve small and medium-sized enterprises in Hong Kong, including offices with a small number of people. The scope and form of support are discussed around your actual situation.
As a rule, support means technical inspection, configuration and repair work. Replacement parts or new hardware need to be discussed and arranged separately, and are not automatically included.
Please call, use WhatsApp, or complete the enquiry form. We will review the situation and recommend a suitable course of action.
