Day-to-day faults often do not need an on-site visit at the outset. With your agreement, we can investigate with remote tools and aim to restore service sooner.
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Remote support is often suitable when:
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How remote support works:
The aim of remote support is to start work that can be done online without delay, not to replace every visit. See the IT Support overview for how the two fit together.
The exact scope is discussed and agreed with you first, and does not mean an unlimited number of visits.
Support can be arranged for a one-off need, or as ongoing monthly support. A one-off engagement is suited to an immediate issue; a monthly arrangement is a practical way to handle day-to-day maintenance. Regular checks and a service report can form part of ongoing support, as agreed. Scope and form are discussed with you first; we do not list package names or fees on this website.
Before any arrangement is made, please contact us to discuss your situation. We can review your current office IT environment and assess what may need attention. This initial discussion does not commit you to any service.
A new office, a relocation, or a rearrangement of desks often needs network cabling and equipment to be planned and installed. We can help assess and plan this as part of a consultation, and carry out the on-site installation when a visit is needed. Please tell us your timetable and current situation.
Please call, use WhatsApp, or complete the enquiry form. We will review the situation and recommend a suitable course of action.
